May 2012
1 post
May 3rd
April 2012
3 posts
Putting the "super" in supermarket
Discovering new service opportunities in large-scale retail environments. Over the years, it has become a common understanding that volume of sales and profitability in large scale retail environments is closely tied to efficiency and being able to get customers in and out as fast as possible. I recently experienced one such initiative on my recent trip to France during a visit to one of the main...
Apr 27th
Apr 23rd
3 notes
Apr 13th
February 2012
5 posts
Feb 28th
1 note
2 tags
Feb 27th
2 notes
Feb 26th
Feb 24th
Feb 14th
6 notes
January 2012
3 posts
Jan 30th
Jan 25th
1 note
A Successful Sales Strategy: Wetsuits
Last weekend I went to Triathlon Lab to pick up some last minute supplies and energy gels before a race. Being my first visit to the shop, i took a look around. I found out that they rent wetsuits and then if you come back to purchase a wetsuit there at a later date, they subtract the rental price from the cost of the new wetsuit. A tasteful way to incentivize shop loyalty, in my opinion. I...
Jan 15th
December 2011
3 posts
Dec 21st
Dec 11th
Dec 11th
November 2011
2 posts
Nov 30th
1,521 notes
Service Design Global Conference 2011
The presentations from this year’s conference are up on the conference website. Check them out! 
Nov 13th
October 2011
3 posts
Oct 22nd
“#sdnc11 Once systems are in place you’re going to be using them for the...”
– Jerome Tave (jerometave) on Twitter
Oct 20th
Oct 17th
September 2011
2 posts
Sep 16th
Afternoon Project: Make sun-tea
Nice and warm today. Perfect for a sun-tea brew.
Sep 6th
August 2011
1 post
Aug 23rd
1 note
July 2011
2 posts
WatchWatch
4th of July weekend with the crew! It was awesome to see everybody again.
Jul 28th
1 note
“It’s a rental economy. It almost sounds like a bad thing. It’s not. It’s a very...”
– Jon Irwin, President of Rhapsody in How Spotify’s Casual Encounters Seduce Young U.S. Music Lovers. Basic bitches download mp3s. The swagging have a monthly sub. (via fuckyeahservicedesign)
Jul 18th
2 notes
May 2011
1 post
May 1st
April 2011
1 post
Apr 25th
March 2011
2 posts
Mar 26th
2 notes
So, you have a degree in Industrial Design?
Should the title of your degree dictate the way you understand yourself or present yourself to others? A brief exchange I had with a nice lady this weekend at a fundraising event brought this question to my attention. To start out, a quick backstory for those of you who don’t know me. I graduated from SCAD last year with a degree in Industrial design. At SCAD, there are numerous other...
Mar 8th
3 notes
November 2010
4 posts
Nov 29th
16 notes
WatchWatch
Little video I made from clips that I took while riding my bike this past summer. Going for a ride (by Jerome Tave)
Nov 29th
Nov 22nd
1 note
Nov 4th
1 note
October 2010
2 posts
Oct 23rd
1 note
Oct 18th
2 notes
September 2010
6 posts
Sep 27th
Sep 27th
Sep 18th
Sep 12th
Sep 7th
Sep 7th
4 notes
August 2010
2 posts
Aug 20th
1 note
Back to Tumblr
It has been a while since I have posted anything to Tumblr.  I am not pulling my weight in this game.  I promised my friends that they would be able to keep track of what I was doing through my blog. As you may assume, during my recent absence on tumblr, I have been really busy.  But now I feel like I am getting settled down and can start living my life with a little more stability. In the last...
Aug 16th
June 2010
9 posts
Jun 15th
1 note
Jun 15th
Jun 15th
2 notes
Jun 15th
3 notes
Jun 15th
1 note
Jun 8th
Jun 5th